SHIPPING & DELIVERY INFORMATION

At CH, we strive to deliver your purchase with excellent customer service, every time. To that end, we offer Unlimited Furniture Delivery. Your furniture and select-non furniture items, will be delivered by experienced white glove delivery service providers with low flat rates based on your delivery area — Local and National.

We also provide Standard Delivery Shipping for smaller items, in addition to 2nd-Day and Next-Day Air shipping. Most of our furniture items will be delivered inside your home by white glove delivery service providers, where we’ll carefully unpack and inspect each item, assemble and place it in your room. And, all packing materials will be removed complete as part of our service to you.

We ask that you inspect you’re the merchandise and provide a signature upon receipt.

US

We ship most US orders to via UPS in 3-7 business days. Stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Delivery time for custom orders will be estimated at the time of the order.

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. Items denoted with this icon on our website will receive our Unlimited Furniture Delivery flat rates.

Alaska & Hawaii 

Most items shipped to AK and HI are delivered via USPS. Some oversized or heavy items cannot ship outside the continental US. Please call 800.910.9836 for details. Items denoted with this icon in our catalogs and online will receive an estimate for delivery at the time of the order.

PO Boxes

Orders to PO box addresses cannot be processed online. Oversized items and items that ship directly from our vendors cannot be shipped to PO boxes. Rush delivery is generally not available to PO boxes.

International Deliveries

We cannot ship outside the US without prior special arrangements. To make arrangements for International shipments please contact our Customer Service Department.

Product Availability

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes.

RATES

Unlimited Furniture Delivery

Furniture and select non-furniture items receive rates based on your delivery area — Local, National, Extended, or Alaska / Hawaii. Additionally, most of the furniture items include delivery inside your home, where experienced white glove delivery service providers will carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For your convenience, all packing materials will be removed.

2nd-Day & Next-Day Rush

For an additional $15 per address, we can ship orders received by noon ET (Mon-Fri) to arrive in 2 to 3 business days. For an additional $25 per address, we can ship orders received by noon ET (Mon-Fri) to arrive the next business day. Rush delivery is not available for furniture, APO/FPO addresses, or to PO boxes. Overnight delivery is available to most locations in the continental US. Please contact us for specific pricing to your address.

Shipping Surcharge

This additional charge is listed with the product price on the product details page and in your Shopping Cart.

Gift Certificates

These ship free of charge unless 2nd-Day or Next-Day Rush is requested. There is a $5 charge for 2nd-Day service and a $10 charge for Next-Day service.

Swatches

These ship free of charge.

Custom Order Items

Custom Order items and are non-cancellable, non-returnable and non-refundable. An estimated delivery date for your order will be provided to you at the time of your order.

Payment

Your credit card will be charged at the time the order is placed.  Additional shipping surcharges may apply to some large and heavy items. This amount is listed at the item level on the individual item product detail page and will be added to your delivery charges.

PRICING POLICY

All prices in our print ads and online are in US dollars and are subject to any applicable sales taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

California PROP 65:

WARNING: Products may contain chemicals known to the state of California to cause cancer.